Question 1

What exactly is a behind-the-scenes concierge?

Accepted Answer

A behind-the-scenes concierge is an extra set of hands for your event. Planners design the event and vendors do their craft. We handle the physical stuff: transport, setup, onsite setup support, emergency errands, and everything behind the curtain so the host and guests never have to worry about a thing.

Question 2

How are you different from a wedding planner or event coordinator?

Accepted Answer

Wedding planners create the timeline, design the theme, manage the budget, and select vendors. Day-of coordinators keep the schedule on track. We are the hands-on team doing the physical tasks: moving cakes, setting up favors, running to pick up missed items, caring for pets, and packing up cars.

Question 3

What areas do you serve?

Accepted Answer

We proudly serve Central Texas, including Austin, Round Rock, Georgetown, Cedar Park, Pflugerville, Kyle, Buda, San Marcos, Leander, Liberty Hill, Hutto, Taylor, Bastrop, Lockhart, New Braunfels, and surrounding areas. Travel outside our standard area may be available depending on the request.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking 3 to 6 months in advance for peak wedding and event seasons (Spring and Fall in Central Texas), though we always do our best to accommodate last-minute requests depending on availability.

Question 5

Do you work with events of all sizes?

Accepted Answer

Yes! From intimate two-person dinners to 500-guest corporate seminars and weddings, we customize our concierge team size to fit your event.

Question 6

What does your wedding day concierge service include?

Accepted Answer

It includes greeting vendors when they arrive, transporting cakes and desserts, floral delivery, welcome bag preparation, hotel drop-offs, setup/breakdown help, emergency errand runs, missed item retrieval, and beverage pickup.

Question 7

Can you work alongside my wedding planner or day-of coordinator?

Accepted Answer

Absolutely. Planners and coordinators love working with us because we take the physical errands and heavy lifting off their plate, so they can stay focused on the couple and the timeline.

Question 8

What if something unexpected comes up on my wedding day?

Accepted Answer

That is our favorite thing. Whether someone forgot cufflinks, the venue needs extra ice, or a vendor needs an extension cord, we handle it quietly and quickly.

Question 9

Do you stay for the entire wedding day?

Accepted Answer

We stay for whatever duration you need, whether that is 4 hours focused on setup and transport, or 12 hours covering pre-ceremony through late-night breakdown.

Question 10

What types of events do you support beyond weddings?

Accepted Answer

We support milestone birthdays, corporate seminars, trade shows, community festivals, baby & bridal showers, anniversary parties, holiday celebrations, bachelor/bachelorette weekends, Airbnb and vacation rental support, retreats, and brand launches.

Question 11

Can you handle multiple tasks on the same day?

Accepted Answer

Yes. We bring enough team members based on your needs so multiple things can happen at the same time across different locations.

Question 12

Do you offer custom services not listed on your website?

Accepted Answer

Yes! If it involves something behind the scenes: errands, transport, or hands-on help, tell us what you need. If it's legal, reasonable, and within our capabilities, let's talk about it.

Question 13

How do you transport fragile items like wedding cakes and florals?

Accepted Answer

We use climate-controlled, non-slip transport setups designed for tiered cakes and delicate floral arrangements.

Question 14

What happens if there's a problem during transport or delivery?

Accepted Answer

We stay in touch with you in real time and carry backup kits and protocols to fix any transport issue on the spot.

Question 15

Can you coordinate with my vendors directly?

Accepted Answer

Yes. Before the event, we reach out to relevant vendors (bakeries, florists, rental companies) to confirm drop-off times and load-in details.

Question 16

How is your pricing structured?

Accepted Answer

Pricing is based on the specific services, distances, duration, and team size your event needs.

Question 17

How do I get a quote?

Accepted Answer

Fill out our contact form or request a quote, and we'll follow up within 24 hours with a plan and price.

Question 18

Do you require a deposit to book?

Accepted Answer

A deposit and signed agreement reserve your date. We'll walk you through all the details when we put together your quote.

Question 19

What is your cancellation policy?

Accepted Answer

Cancellation terms are outlined in every client agreement. We're happy to walk you through the details before you book.

Question 20

What does your VIP Pet Concierge service include?

Accepted Answer

It includes pickup from home or boarding, pre-ceremony care, dressing your pet in their attire/collar, handling during ceremony and photos, water and treat breaks, and safe return home after their job is done.

Question 21

What types of pets do you work with?

Accepted Answer

We work with dogs and cats.

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