Boutique Hotels & Hospitality
An Extra Set of Hands When Your Guests Need Something Extra
Sometimes your team can handle almost everything. It's the almost where Behind the Scenes Concierge comes in.
What We Handle
Flexible, Local Concierge Support for Your Property
We provide flexible, local concierge support for boutique hotels, inns, hospitality properties, and their guests when an extra set of hands can make all the difference.
From helping prepare for a VIP arrival to picking up a last-minute guest request, setting up a special occasion, assembling welcome gifts, or lending an extra hand with an on-property event, we're here to take care of the details your team may not have the time, or the extra person, to handle.
"It's handled."
We Can Help With
What We Can Handle for Your Venue
VIP & Special Guest Arrival Setups
We make sure everything is perfect before your VIP guests walk through the door.
Welcome Gifts & Amenity Assembly
Welcome baskets, local treats, and personalized touches assembled and placed before guests arrive.
In-Room Celebration Setups
Birthday surprises, anniversary touches, and celebration setups placed in guest rooms.
Local Pickup & Delivery
We pick up and deliver items to guest rooms — flowers, gifts, packages, and more.
Flowers, Gifts, Cakes & Specialty-Item Pickup
We pick up the special touches that make a stay memorable and deliver them to the property.
Guest-Request Assistance
If a guest needs something unusual, we figure it out. Tell us what they need.
Conference, Retreat & Group Welcome Setups
Welcome bags, materials, and setup for groups, conferences, and retreats hosted at your property.
Event Setup & Breakdown Assistance
Behind-the-scenes help for hotel-hosted events, private gatherings, and on-property celebrations.
Welcome Bag Assembly & Distribution
We assemble and distribute welcome bags for groups, conferences, and events.
Overflow Concierge Support
When your team is stretched thin, we're the extra hands that keep everything running smoothly.
Custom & Last-Minute Requests
Don't see exactly what you need? Just ask. Some of our favorite requests are the ones that don't quite fit into a box.
On-Call Support
Available when you need us — for a single request or an ongoing partnership.
Who This Is For
Perfect for Boutique Hotels, Inns & Hospitality Properties
- You run a boutique hotel or inn and want to elevate the guest experience
- Your front desk team is stretched thin and needs an extra set of hands
- You host events, retreats, or private gatherings at your property
- You want someone reliable to handle guest requests and special touches
- You're looking for an ongoing concierge partner, not just a one-time service
Get Started
Handling the Details That Help You Take Great Care of Your Guests
Tell us about your hotel or venue and what kind of support you need. We'll figure out the rest.